Order Processing Time

Myprotein begins processing your order after it is placed and payment is confirmed. Standard order processing time is 1–3 days.

Processing time may be affected by order volume, item availability, payment review, incorrect customer details, or other order-related issues. If we need more information to process your order, we may contact you using the email address provided at checkout.

Estimated Delivery Time

Estimated delivery time is 2–5 days after your order has been processed and shipped. Delivery times are estimates and may vary based on destination, local delivery conditions, address accuracy, customs processing when applicable, and events outside our control.

Shipping Destinations

Myprotein offers Free Worldwide Shipping to available delivery destinations. If your delivery address cannot be served, if required details are missing, or if the order cannot be completed for destination-related reasons, we may contact you for updated information or further instructions.

Shipping Rates

Shipping is free worldwide. There are no separate standard shipping charges for eligible Myprotein orders under our Free Worldwide Shipping service.

If an address, product, or order detail creates a delivery issue, our customer service team may contact you before the order is shipped.

Tracking Your Order

Once your order has shipped, tracking information is usually updated within 1–3 days. Tracking updates may take time to appear after the package is handed over for delivery.

• Check the email address used at checkout for order and shipping updates.
• Allow 1–3 days after shipment for tracking details to update.
• If tracking has not updated after the expected window, contact Myprotein customer service.

Wrong or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order. Myprotein is not responsible for delivery problems caused by incorrect, incomplete, or outdated address details provided at checkout.

If you notice an address mistake after placing your order, contact us as soon as possible at [email protected]. We will do our best to review your request, but address changes may not be possible after an order has started processing or shipped.

Customs, Duties, Import Taxes, and Government Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers are not responsible for paying separate customs duties, import taxes, brokerage fees, or government charges related to eligible Myprotein orders under our Free Worldwide Shipping service.

Lost, Delayed, or Damaged Packages

Delivery delays can happen because of weather, customs review, local delivery conditions, high order volume, address issues, or other events outside normal processing. If your package appears delayed, lost, or damaged, please contact Myprotein customer service so we can review the issue.

• For delayed packages, include your order number and tracking details.
• For lost packages, include your shipping address and any delivery updates you received.
• For damaged packages, include photos of the item, packaging, and shipping label when available.
• For wrong items or missing items, include your order number and a clear description of the issue.

Contact Information

If you have questions about shipping, tracking, delivery timing, customs coverage, damaged packages, lost packages, or address updates, contact Myprotein customer service at [email protected].