Information We Collect

Myprotein may collect information you provide directly when you browse our store, create an account, place an order, contact customer service, submit a form, or subscribe to email updates.

• Name, email address, billing details, and delivery details.
• Order details, purchase history, product preferences, and customer service messages.
• Account login information if you create or use a customer account.
• Payment-related details needed to complete a transaction through approved payment processors.
• Website usage information, device information, browser type, pages viewed, and general interaction data.

How We Use Information

Myprotein uses customer information to operate the store, process orders, provide customer support, improve the shopping experience, and communicate with customers about their requests.

• To process, confirm, manage, and fulfill orders.
• To respond to customer service questions and support requests.
• To manage returns, exchanges, refunds, and order-related issues.
• To personalize and improve website content, navigation, and customer experience.
• To send order updates, service messages, and account-related notices.
• To send marketing emails when customers subscribe or otherwise agree to receive them.
• To help detect fraud, unauthorized activity, technical problems, or misuse of the website.

Order Processing

When you place an order with Myprotein, we use the information you provide to review the order, process payment, prepare fulfillment, send order communications, and provide customer support.

We may also use order information to handle questions about products, delivery, returns, exchanges, damaged items, incorrect items, or account help.

Payment Information

Myprotein accepts payments through PayPal, Stripe, and Credit Card payment services. Payment details are handled by these payment processors so your transaction can be completed securely.

Myprotein does not ask customers to send full payment card numbers, security codes, or password details by email. Please do not include sensitive payment information when contacting customer support.

Cookies and Analytics Tracking

Myprotein uses cookies and analytics tracking to help the website function, remember preferences, understand how visitors use the store, and improve the shopping experience.

• Essential cookies may support cart, checkout, account, and website functionality.
• Preference cookies may help remember settings or browsing choices.
• Analytics tracking may help us understand page visits, traffic patterns, and website performance.
• Marketing-related cookies may help measure advertising or promotional content when applicable.

Email Marketing

If you subscribe to Myprotein email marketing, we may use your email address to send updates about products, promotions, offers, and store news. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting customer support.

Unsubscribing from marketing emails does not stop important service messages related to orders, accounts, payments, or customer support requests.

Service Providers

Myprotein may share limited information with service providers that help operate the website, process payments, fulfill orders, provide customer support, send emails, analyze website performance, or protect the store from fraud and misuse.

These service providers are only given information needed to perform their services and are expected to handle customer information responsibly.

Data Security

Myprotein uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, payment system, email service, or online transmission can be guaranteed to be completely secure.

Customers should protect their account login details and avoid sharing passwords, payment card numbers, or sensitive information through email.

Data Retention

Myprotein keeps customer information for as long as needed to provide services, process orders, manage customer support, comply with recordkeeping needs, resolve disputes, prevent fraud, and improve store operations.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for business and operational purposes.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, objection, or a copy of certain personal information.

To make a privacy request, contact Myprotein at [email protected]. We may need to verify your identity before completing a request.

Children’s Privacy

Myprotein is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to Myprotein, please contact us so we can review the request.

International Users

If you access Myprotein from outside the country where our store operations or service providers are located, your information may be processed in a different location from where you live. By using our website, you understand that information may be handled as needed to provide our services.

Policy Updates

Myprotein may update this Privacy Policy from time to time to reflect changes in our website, services, operational needs, or privacy practices. When we update this page, we will revise the “Last updated” date near the top.