Return Window

Myprotein accepts eligible return requests within 30 days of the date your order is delivered. To begin a return, you must contact our customer service team first at [email protected].

Please do not send any item back before receiving return instructions and return details from our customer service team.

Return Eligibility

To be eligible for a return, your item must meet the return conditions below:

• The return request must be started within 30 days of delivery.
• The item must be unused, unopened, unwashed, unaltered, and undamaged.
• The item must be returned in its original packaging whenever applicable.
• Tags, seals, labels, accessories, and included product materials should remain attached or included.
• The item must be in a condition suitable for inspection when received.

Item Condition

Returned items are inspected after they are received. Items that show signs of use, damage, missing parts, removed seals, altered packaging, stains, odors, or other condition issues may not qualify for a refund.

Non-Returnable Items

Some items may not be eligible for return for hygiene, safety, or condition reasons. Non-returnable items may include:

• Opened, used, or partially consumed nutrition products.
• Items with broken or removed safety seals.
• Washed, worn, altered, or damaged clothing.
• Items missing original packaging, labels, tags, or included materials.
• Gift cards or other digital items, if offered.
• Items clearly marked final sale or non-returnable at the time of purchase.

How to Start a Return

To start a return, email our customer service team at [email protected]. Please include:

• Your full name and email address used at checkout.
• Your order number.
• The item you want to return.
• The reason for your return request.
• Photos of the item or packaging if the item is damaged, defective, or incorrect.

Return Shipping Cost

Myprotein offers 30 Days Free Returns for eligible items when the return is approved and handled according to the instructions provided by customer service.

Returns sent without contacting customer service first, sent to the wrong location, or sent without the required return details may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. Approved refunds are processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Exchanges

If you need a different item, size, flavor, or product, please contact customer service first. Our team will review your request and explain the available return or exchange options based on your order and item condition.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or includes the wrong item, please contact us as soon as possible at [email protected].

Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label when available. We will review the issue and provide the next steps.

Final Sale Rules

Items marked final sale, clearance, or non-returnable at the time of purchase may not be eligible for return unless the item arrives damaged, defective, or incorrect. If you are unsure whether your item qualifies, please contact customer service before sending it back.

Contact Information

For all return requests, refund questions, exchange help, or damaged item support, contact Myprotein customer service at [email protected].

Please contact us before sending any return. Returns sent without contacting customer service first may not be accepted.